IP telephony — an office phone system over the internet
Short internal numbers, one main company number and smart call routing — without analog lines. We design the system, set it up and support it.
- Internal numbers
- IVR and call queues
- Softphones
IP telephony is an office phone system that works over the internet instead of analog lines: employees get short internal numbers, the company has one main number, and a voice menu and queues send each call to the right person. The system can run on your own server (an open-source PBX) or in a provider’s cloud — outside calls need a SIP account from an operator.
Voice quality depends on the network, so we plan telephony together with our networking service — bandwidth, QoS and PoE on the switches. Call data can also be connected to other systems, such as a CRM or Telegram — we handle that in our automation service, depending on what the system supports.
Where IP telephony fits
Office
Internal numbers for departments and one main number for the company.
Shop and branches
Internal calls between branches and a single numbering plan.
Clinic and reception
Call queues and a voice menu for when many people call at once.
Hotel and restaurant
Booking calls, transfers and control over missed calls.
Remote team
The same internal number from home or a trip — with a softphone.
Calls that reach the right person
Internal numbers and routing
One main number for the company, short numbers for employees.
- Short internal numbers
- Transferring a call to a colleague
- Routing by department
Voice menu (IVR)
"Hello, please choose…" — the call reaches the right department.
- Greeting and menu
- Scenarios based on working hours
- Voicemail or forwarding outside working hours
Call queues and groups
Calls aren't lost when everyone is busy.
- Queue with hold music
- Ring groups
- List of missed calls
Recording, voicemail and reports
Call history and recordings — under your control.
- Call recording (with the caller informed)
- Voicemail to email
- Call history and reports
Softphones and remote work
A work number on a computer or phone.
- Softphone app on a computer or phone
- VoIP desk phone or softphone — your choice
- One number in the office and at home
On your server or in the cloud
The system runs wherever suits you best.
- Open-source PBX on your own server (Docker)
- Or a cloud PBX from a provider
- Integration with a CRM or Telegram — depending on the system's capabilities
Why choose us?
How we work
- 1ConsultationHow many employees, which numbers and how calls arrive today.
- 2Numbering planInternal numbers, routing, the IVR scenario and network requirements.
- 3Setup and configurationConfiguring the system, phones or softphones and the operator's line.
- 4Training and supportTraining your team and ongoing support.
Frequently asked questions
Can employees have short internal numbers?
Yes. We plan the internal numbering with you — for example three-digit numbers by department. Internal calls stay inside the system and don't use an outside line.
Can we keep our existing number?
That depends on the operator. Together with your provider we check whether your existing number can be moved to IP telephony, and on what terms.
What happens to calls if the internet goes down?
IP telephony depends on the internet, so we plan fallbacks in advance — a backup internet connection, a UPS for the phone equipment, and forwarding calls to a mobile (depending on what the operator supports).
Do we need to buy phones, or is a softphone enough?
Both work. A VoIP desk phone is often convenient at a reception or till, while office staff are usually happy with a softphone on a computer or phone. We decide together.
Can calls be recorded, and are there reports?
Yes — recording, call history and reports are part of the system. Callers must be informed when recording; recordings can be stored on your own server.
Does the network have to change?
Often the existing network is enough. Before installation we check internet bandwidth, the network configuration and PoE on the switches, and strengthen the network if needed.
Contact us
Information
Leave us a message or contact us using the details below.
- Tbilisi, Georgia
- Mon–Fri, 10:00–18:00 (GMT+4)
- [email protected]
- +995 577 07 70 02
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